Water damage drying
Fire & smoke cleanup
Mold remediation
Storm response
Sewage cleanup
ReconstructionFree visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Get your free estimateThe Tidemark Water Damage Houston Guarantee
A tide mark is the line water leaves on a wall. It’s the first thing our technicians look for on every job, because if you don’t find where the water actually stopped, you’re guessing at where the drying should begin. That’s the whole idea behind Tidemark Water Damage Houston. We find the tide mark and dry past it. Our guarantee is simple: if the restoration is not done right, we make it right. That’s the 365-Day Done Right Promise, and it applies to every water damage, mold, and fire restoration job we do in Houston. You get a written price before any work starts, a photo of the clean-up before the crew leaves, and a crew that treats your home like it’s their own. Rick Sumner, Owner, has stood behind that promise since 2006 as part of the Cedarwell Care Promise network, independently owned and operated here in Houston.
What’s Covered
- Workmanship on every water, mold, and fire restoration job. If the restoration is not done right, Tidemark makes it right, for a full 365 days after the crew leaves.
- The price you see is the price you pay. A written price is delivered before any work starts, always, on every job, with no exceptions and no surprises on the final invoice.
- Your floors and furnishings, from the first step in. Shoe covers go on at the door. Drop cloths cover the floor before the first piece of equipment comes in.
- Proof of the clean-up, in your hands the same day. A photo of the clean-up is taken and shared before the crew leaves, so you see exactly what was done and how it was left.
- Technicians you can actually trust in your home. Background-checked, uniformed, and credentialed through IICRC, RIA, and IFA, the certifications that set the industry benchmark for water, mold, and fire restoration.
- Professional-grade drying equipment, not rental-store substitutes. We run Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry machines, the same equipment used by leading restoration specialists.
- A live voice when you call, any hour of any day. Calls are answered by a real person, 24/7. Not a voicemail, not a callback queue. Because water damage doesn’t wait for business hours, and neither do we.
- Respect for your time and your quiet hours. We ask before we move or touch anything, and we use lower-decibel settings during school hours and nap time where the job allows.
Restoration work we handle
Our Satisfaction Promise
If something isn’t right after we’ve packed up and left your Houston home, you don’t have to chase anyone down. Call us at (325) 423-6800 and tell us what you’re seeing. We’ll send a technician back out to look at it. No argument, no runaround, no “well, technically” explanations. If the restoration fell short, we make it right. That’s the entire point of the 365-Day Done Right Promise. Rick Sumner has built Tidemark Water Damage Houston on a simple belief: a wet wall never fixes itself faster by waiting, and a restoration company that doesn’t stand behind its work isn’t worth the phone call. The promise covers the workmanship on every water damage, mold remediation, and fire damage restoration project we complete. If we made a mistake, we own it. If a drying plan didn’t hold, we adjust it. The fix is on us. You never pay twice for the same failed restoration.
See the difference
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AfterLicensed & Insured Backing
Anyone can print a guarantee on a brochure. The question is whether there’s anything real behind it. At Tidemark Water Damage Houston, there is. We’re licensed and insured, which means you’re protected on paper before a single piece of equipment comes off the truck. Our technicians carry IICRC, RIA, and IFA credentials, the certifications that established the standards for water, mold, and fire restoration work. That matters because restoration done wrong doesn’t just fail, it can spread the problem. Damp drywall, hidden mold, compromised framing: these are things insurance adjusters and inspectors look for, and they’re things certified techs are trained to prevent. When you hire a licensed and insured restoration company in Houston, the guarantee isn’t a promise between you and a friendly stranger. It’s a contract-backed protection with real accountability behind it. We carry the coverage, we carry the credentials, and we put it in writing before the work begins.
Frequently Asked Questions
The 365-Day Done Right Promise covers the workmanship on every water damage restoration, mold remediation, and fire damage restoration job Tidemark Water Damage Houston completes. If the restoration is not done right within a year of the work, we come back and make it right at no additional cost. That means if a drying plan didn’t fully resolve moisture, if a mold issue returns in an area we remediated, or if a fire restoration detail wasn’t handled properly, the fix is on us. Call (325) 423-6800 and we’ll schedule a return visit.
Yes. Every job starts with a written price delivered before any work begins, and the 365-Day Done Right Promise is part of that documentation. You’ll know exactly what’s covered, what the work will cost, and what happens if something isn’t right. No verbal handshakes, no fine-print surprises. The written scope and price are standard on every single job in Houston, with no exceptions.
Before the crew leaves, we take a photo of the clean-up and share it with you, so you see exactly what was done and how it was left. If something still isn’t right, tell us. Shoe covers go on at the door, drop cloths go down before the first piece of equipment comes in, and we clean up like it’s our own home. If we fell short of that standard, call us and we’ll make it right. That’s part of the promise too.
No. Your homeowner’s insurance and our guarantee are two different layers of protection. We’re licensed and insured ourselves, which protects you during the work. We also document everything with photos, which helps if you need to file a claim with your own insurer. The 365-Day Done Right Promise covers our workmanship after the job is done. Your insurance covers the loss itself. They work together, but they’re not the same thing.
Our phones are answered by a live person 24 hours a day, 7 days a week. Call (325) 423-6800 and explain what’s happening. If it’s an active water issue or a restoration problem, we’ll get a technician out as soon as possible. You’ll never reach a voicemail or a callback queue. Water damage doesn’t wait for business hours, and our phone line doesn’t either.
Written by Rick Sumner, Owner at Tidemark Water Damage Houston, serving Houston since 2006.